We are pleased to be a part of this new site, aimed at creating closer ties between AMS Services and our user community. While we continue to contribute in the monthly conference calls on various topics, participate in the annual PUG conference, and work directly with many of you on enhancement requests, we’re finding that we all need more contact and interaction – hence this new mechanism for that interaction.

 

At AMS Services we want – and need – closer ties to our user community and we welcome this ability to collaborate with our user base more closely. As part of this, you’ll gain access to staff that heretofore were behind the scenes. While some collaboration will need to be via WebEx or conference calls as we move into specifics, the general interaction via forums and blogs will keep you informed about what we are doing, provide greater insight to the thinking that influenced our direction, as well providing a means for you to provide us with input to help us shape our thinking and influence our direction.

 

While this site is an excellent mechanism to interact with our staff and other users, I’d like to make sure that everyone is level-set in terms of expectations. Please do not consider this site to be a mechanism to short-circuit our AMS Services incident reporting system. If you consider something urgent enough to warrant immediate attention from us, we ask that you work through our Customer Satisfaction team so that we can log, track, and formally work the issue. The same goes for enhancement requests. If you have a specific feature in mind that you feel needs our formal attention, please submit an enhancement request.

 

Overall, we feel that the extra time and effort to participate with you is well worth it. We look forward to this stronger collaboration with you!