Three ways to know it’s time to talk with AMS
That is so annoying…
Life’s little annoyances are out there: the shopping cart with one wheel frozen in a right-hand turn; The “Office Assistant” paperclip guy’s glib observation: “It looks like you’re trying to get your work done.” Scrappy Do…Gilbert Gottfried. There’s not much any of us can do but put up with them.
Recently I had the opportunity to visit several AMS customers on-site and speak with daily users of Phoenix and PremiumBill. It’s been a privilege and an education to see people using our software to conduct business. In particular, I noticed that users sometimes will say something like, “This part is a real pain, I have to click three times here just to get past this screen—I do this all day.”
If you’re using a business process at work that is inefficient, then you’re working harder than you should. Don’t put up with it!
Often times you will not report these seemingly minor annoyances—you may see other problems as more critical and really don’t want to avert our attention away from them. Maybe our track record for fixing these annoyances is not so good so you don’t bother to report these to us. Maybe you tell yourself “it’s not that big a deal, a few key strokes, I’ll just live with it.” I can’t promise that we’ll fix every annoyance as quickly as you’d like, but I can promise we’ll get it in the queue, consider it, and do our best. Don’t just live with it.
It’s time to talk with AMS.
I wish there was a way…
Phoenix and PremiumBill are large, complex products. They fit into a marketplace where many of you are trying to solve vastly different types of problems. If you have a problem with the approach our products’ use to handle your business and you find yourself in a bind, let us know. If you find yourself saying under your breath, “There has to be a better way to do this…” talk with us! We may have already solved a similar problem for another customer and that code can work for you. The Phoenix Suite is made up of many separate applications, each designed to solve a specific set of problems. We may have already cracked that nut you’re struggling with. Don’t just wish there was a way.
It’s time to talk with AMS.
There must be a better way… OK, this is similar to what I’ve just mentioned—but there’s a twist. In this case, you’re spending your Saturday at the office, spinning seven plates in the air on one foot while the boss’s foot is tapping for an early Monday morning deadline. You may not realize this, but with Phoenix Web Services we’ve opened up a whole new way of getting things done with your policy data. We’ve already solved problems to eliminate weekend plate spinning with our web services. With web services we can read high volumes of policy data out of Phoenix (selectively), we can manipulate that data flexibly using XSLT, we can quickly rate the policies, and we can save modified policies back to Phoenix. This opens up a whole world of solutions for problems you are likely struggling with today. Put down those plates.
It’s time to talk with AMS!
You might be wondering where you go to talk with us. There are several answers, but the quickest and easiest way to talk with us is on the Carrier Community Site you are reading this posting on. Reply to this posting. Use the Phoenix and PremiumBill forums.
We are listening and will respond – we want to talk with you!